In today's high-tech business telephone environment, more and more corporations are utilizing the full range of applications available within their new telecommunications systems capabilities. To make this transition efficiently, Telesystems of South Florida has designed a complete training program to meet our customers' needs.

Prior to installation, the Customer Service Representative (CSR) assigned to your account will contact you to discuss the scope of the training service and material available, and to work with you to create an effective learning experience for your staff. Training usually consists of classes at your facility conducted in groups of approximately ten employees who all share similar job duties, or who will be using the same type of telephone. The functionality of the system will be thoroughly discussed, activation of various features will be demonstrated, and employees will receive hands-on operation experience. Each employee will also receive a User Guide to keep for future reference.

At Telesystems of South Florida, every system we install is designed with the customer in mind, and is intrinsically easy to use. However, effective implementation and acceptance of any new office system requires a structured, ongoing training program. Telesystems of South Florida's staff of highly trained customer service representative's work with each customer to develop a training program designed to maximize the potential of your system and your staff.

As an added benefit, we brief your front line and backup operators on "telephone etiquette" and monitor their progress following the installation process. These personal calls are also helpful to the operators, as they are given the opportunity to ask ongoing questions concerning their new system, which in turn can be passed along the corporate highway. Your main system operator and back-ups serve as your telephone "front door", and their ability to answer and process incoming calls is critical. These staff members will receive special attention to ensure their complete familiarity and confidence with the system.

On the day of final installation and activation, the CSR will be on-site to assist operators in processing "live" calls, and will be available to the rest of the staff for questions and follow-up.

Through our demo center, Telesystems maintains fully operational phone systems for training purposes as well as a library for user guides and labels.

Remember, our Telesystems representative is always available to provide additional assistance at no charge as long as the Telesystems Silver Maintenance Agreement covers you.