Toshiba Strata CIX

Communicate
Faster and Easier
It’s time to take enterprise-wide communication to a whole new level—with an IP communication system that integrates voice, data networking, and applications solutions. One that utilizes the latest technologies to save you money, boost productivity, improve customer service, and deliver a superior return on your investment. One designed to work exactly as you need today, in one or multiple locations, while enabling you to grow and add other capabilities in the future. The Strata CIX is the ultimate, modular, scalable, networkable telephone system for today’s businesses. And Toshiba is the trusted name that brings it to you.

Unify Via IP
Simply and Cost Effectively
Imagine a single system that does it all using your existing IP network: from voice to data to video. One that combines the advantages of network-based telephony and the features of traditional PBX systems. All while reducing your infrastructure, lowering capital expenditure and operational costs, and increasing productivity. With the Strata CIX, you can take full advantage of today’s most advanced communications applications:

• Save money by avoiding costly long-distance charges on calls between various locations.
• Extend full telephone functionality to remote users via IP telephones connected to your private intranet or the Internet, providing full-featured desk phone capability to all users no matter where they are located.
• Reduce costs by transmitting voice calls via the Internet or your private intranet.
• Provide one integrated system for all your office locations by networking multiple Strata CIX and/or Strata CTX100 and Strata CTX670 systems to work together as one system.
• Share capabilities enterprise-wide, from centralized attendant services, a single voice mail system, and distributed call center operations, to simplified internal extension dialing.
• Turn a long-distance call into a local call by “hopping off” the network as needed.

Adapt
Intuitively and Elegantly
True customization comes when you can adapt a solution completely to your needs. Using Toshiba’s FeatureFlex™ adaptability tool, the Strata CIX, with Integrated Media Applications Server, system enables you to tailor your system well beyond standard system and administrative options and basic programmable features. Modify virtually any existing features—and create new ones. And not just CIX call processing, but blended features that work between all system applications and resources. This includes voice mail, ACD, CTI applications, and more. An easy to use script editor works with the Integrated Media Application Server to interpret code, process functions, follow custom routing, and more.

Migrate
Transparently and Confidently
When migrating to newer or larger systems in the future, you’ll enjoy an exceptional return on your investment by being able to reuse key components, such as tele¬phones and trunk and station interfaces. This is the case when migrating from the Strata CIX to larger Strata systems. It is also the case when migrating from older and smaller Strata systems to the Strata CIX. It’s part of Toshiba’s “No customer gets left behind” migration strategy, where you can switch to IP telephony now or in the future, while protecting your investment.

Grow
Effectively and Competitively
To grow and stay competitive, your company must be able to incorporate the latest technologies without disrupting the flow of business. The Strata CIX is a convergence platform that enables you to do just that. You’ll be able to integrate your critical voice and data infrastructures with ease, while scaling your capabilities to whichever level you need—all without disrupting day-to-day business activities. Thanks to a modular, scalable design, and exceptional compatibility with other Toshiba systems, the Strata CIX gives you a flexible, building block for future growth, making upgrades easy and cost-effective.

Configure
Flexibly and Securely
The Strata CIX provides the configuration flexibility you want to build the communications system you need. The Strata CIX supports a complete line of Toshiba IP telephones, SIP telephones, analog telephones, digital telephones, as well as analog and digital Public Switched Telephone Network (PSTN) interfaces, and Strata-Net IP networking interfaces. So you can configure your system to include any combination of these devices and know that they’ll work together seamlessly.

Choose
Versatility and Selection
Your business is unlike any other. Different needs. Different processes. Different employees. And the Strata CIX is the telephone system designed for it all. With a full line of IP telephone models, from wireless IP telephones, 8, 10, and 20 programmable button speakerphones, with small or large LCD, you can outfit your team with exactly the equipment they need, while networking them all on a single system. And for answer positions or high-volume call environments, Toshiba offers a 20-button add-on module, a 60-button DSS console, and the Strata IP Attendant Console. You can also use 900 MHz digital cordless phones and digital desk telephones, analog telephones, and third-party SIP IP telephones for even greater flexibility.

Work Anywhere
Freely and Productively
Today’s enterprise resides not in a single building or office space, but wherever opportunity takes it. That means customers around the world, employees on the road, in home offices, and at remote locations, need communications solutions to connect them all seamlessly. The Strata CIX was engineered to help you unify, coordinate, and streamline your communications—wherever and whichever way you work.

Go Mobile
Confidently and Effortlessly
Mobility is paramount. The ability to go anywhere and do anything—while staying connected to your communications and messaging system—is a reality, thanks to Toshiba’s powerful line of wireless and cordless telephones. Access voicemail and your company operator anywhere in the building. And take advantage of advanced calling features and everything available on your office telephone system’s keypad almost anywhere you go within your facility.

Simplify Messaging
Efficiently and Gracefully
From basic to sophisticated, Toshiba Stratagy voice processing delivers a variety of choices to select what’s best for you.

Stratagy voice processing allows seamless integration on a single printed circuit card inside your Strata CIX system. No need for external connections, standard telephone ports, or separate battery backup systems.

Toshiba’s Strata Media Application Server supports voice processing and all value-added applications integrated within one platform that connects to the Strata CIX via Ethernet. Applications include Auto Attendant, Voice Mail, Automated Speech Recognition (ASR), Text-to-Speech, Unified Messaging, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), ACD Reporting, 3rd party CTI applications, FeatureFlex adaptability tools, and browser-based system administration.

Distribute Calls
Smoothly and Comprehensively
Your contact center doesn’t have to be complex to be powerful. In fact, the Strata CIX ACD is simplicity at its finest, running as an application on the Strata Media Application Server. A robust array of Automatic Call Distribution (ACD) features make it easy to optimize contact center operations, increase customer satisfaction, and improve efficiency. You can very effectively allocate inbound calls among your call-handling agents. You’ll appreciate its numerous, invaluable features:

• Advanced Call Routing directs calls based on Caller ID, account numbers, private lists, balanced call count, preferred agent treatment, agent priority, time-of-day, day-of-week, day-of-year, and user-entered data.
• Skills-Based Routing sends calls to the right person to handle the call.
• Priority Queuing enables you to answer higher priority calls sooner.
• Multiple Group Agent Log-in provides important call coverage between groups and tiered service levels.
• Agent Priority Routing gives you the ability to expand your agent pool when traffic increases.
• Intelligent Announcements play pre-recorded messages and inform holding callers of their place in the queue or estimated time before answer, as well as offering alternative actions like going to voice mail or invoking a call back reservation.
• IVR Voice Assistant gathers and validates caller input, triggers responses, alerts agents when the queue gets overloaded with calls, and provides many creative application opportunities.
• Call Center reports let you analyze agent performance, call center group activity, and system status, as well as forecast future call center staffing requirements by analyzing call volume patterns.

Use
Intelligently and Easily
Advanced features and high-performance capabilities are easily accessed because the Strata CIX was built for simplicity and ease-of-use. An intuitive interface matches the way your employees use the telephone. An easy-to-read display features uncomplicated instructions and voice mail controls right on the telephone’s LCD screen. And programmable buttons put your most frequently used calling features just a push-button away. Minimal training. Maximum productivity.

Profit
Quickly and Continuously
Now you can improve communications and your bottom line. The Strata CIX works to increase your profitability in so many ways. Easily evaluate incoming and outgoing call patterns to make stronger management decisions and simplify client billing. Restrict access to long-distance calls. Connect seamlessly to high¬speed digital services. Take advantage of Voice over IP technology, eliminating many long-distance charges. The Strata CIX even automatically routes your out¬going calls over the least costly trunk line or long-distance carrier. You won’t find a more welcome addition to your workplace—or budget report.

Manage
Conveniently and Reliably
The Strata CIX is quick to deploy and easy to maintain using eManager. Authorized personnel use the convenient browser-based eManager administration program for setup and system management settings.

IP telephones support both static IP addressing and Dynamic Host Control Protocol (DHCP) to make telephone adds, moves, and changes easy. Once configured through DHCP, these telephones can be moved to another IP network location and the system will automatically re-register them.